New pricing structure

The entire pricing structure has been redesigned to make it easier for customers to understand. The first step was to reduce the number of weight classes and recipient zones from 198 to 24 items and second to merge the products “mail” and “parcels” into one, clear range of services.

Furthermore, the multiplier pricing principle is being introduced starting from the first price band (XS). What this means is that customers will be able to stamp all of their shipments correctly according to weight and size using one book of stamps.

XS, S, M, L, XL and XXL designate the various prices and the introduction of pictographs means the new pricing table is clear and customer-friendly.

What does this mean in concrete terms for the customer?

POST Luxembourg last adjusted its prices on 1 September 2010. In order to remain competitive, the cost of a standard letter at the lowest price band, XS, will be going up 10 cents respectively for domestic and European shipments. International shipments will be subject to a price increase of 20 cents.

Compared to the rest of Europe, the new cost of sending a standard letter domestically (€0.70) is 4 cents higher than the EU average, but nevertheless still 6 or 7 cents cheaper than in our neighbouring countries France and Belgium. For a standard European letter (€0.95), POST Luxembourg is in fact 14 cents below the EU average.

Price band S (0–500g) combines 3 former price bands and is set at €1.40 for domestic shipments, €2.85 for European shipments and €3.90 for shipments outside of Europe.

The price bands M and L (0–2kg) differ in terms of their permitted maximum shipment sizes. Price band M includes shipments that fit into a standard letterbox and thus cost less to send. This new rationale means that all prices at price band M are now cheaper than they were previously. The cost of a price band M shipment will fall from the current price of €3 to €2.80 (domestic), €8 to €4.75 (Europe) and €12 to €6.50 (international).

Domestic shipments at price band L will increase from €3 at present to €4.20, but European shipments will fall from the current price of €12 to €9.50 and international shipments from €18 to €13.

At price bands XL and XXL, customers will automatically benefit from the options of additional insurance, shipment tracking at www.trackandtrace.lu and signature on delivery.

The prices at price band XS have been authorised by the Institut Luxembourgeois de Régulation (ILR) in accordance with the law of 26 December 2012 on postal services, and have been published in the Mémorial of 7 August 2015.

Explanation of the new pricing structure, the weights and maximal measures in one scheme. For a better understanding the former designations are also indicated.

New products

Ready2Post

The pre-paid product range “Ready2Post” allows you to send letters directly without having to buy a stamp separately beforehand. All Ready2Post packages fit easily into POST letterboxes, saving you a visit to the post office counter.

The Ready2Post product range comes at a single price for Luxembourg and Europe.

Each Ready2Post pack includes the already known PostEnveloppe as well as two Tyvek® envelopes and two cardboard-backed envelopes in different sizes.

PostPack

The unstamped PostPack boxes have also been updated, which enable you to send parcels easily. The number of sizes has been adjusted in line with customer demand and the PostPack boxes have been given a new design, starting from the smallest, “grey”, through “yellow” and “blue”, to the largest, “GreenBox”.

In addition to these 4 standard boxes, in future POST will be issuing regular limited-edition “Crazy Boxes”. These are collector's boxes featuring a special design based on current topics, such as the “Draw my Box” version, which comes with special pencils to allow everyone to design their own box. Partnerships with charitable organisations are also an option.

FollowMe

The final improvement is a low cost, new method of tracking with no signature on delivery. “FollowMe” is available as a sticker and can be attached to any letter or parcel up to 2kg, which can then be dropped into a letterbox (size-permitting) and tracked on www.trackandtrace.lu. “FollowMe” works in over 50 countries.

Availability

All of the products listed here can be purchased at post offices, online at www.eservices.lu, as well as in Cactus supermarkets, found on designated POST shelves or from our PostShop partners from September 2015.