As digital disruption is changing the entire business environment in Luxembourg and beyond, Deloitte Digital shows companies how to put the customer experience at the heart of their strategy and design user-friendly and successful interactions through multiple channels.  

“More and more organizations realize that they have to create an excellent customer experience if they want to drive new value. Business leaders need to question their strategy, modify their organization and revolutionize their business model if they want to keep their position in the market, explains Pascal Martino, Partner and Deloitte Digital Luxembourg Leader. 

Spotlight on financial services

As thoroughly described in the World Economic Forum report The Future of Financial Services, disruptive innovations are currently reshaping the way financial services are structured, provisioned and consumed. Luxembourg is likely to be particularly affected by these changes due to the importance of the financial sector in the overall economy.

“Deloitte Digital Luxembourg helps financial players understand the needs and behaviors of their customers and improve the customer experience through a sound digital strategy and implementation. The digital revolution will bring an array of new challenges and opportunities to the financial services industry. Launching Deloitte Digital is a perfect way to combine our digital and creative skills with the financial services expertise we have built up over the years,” concludes Pascal Martino. 

Luxembourg as center of excellence

Within the Deloitte Digital network, Deloitte Digital Luxembourg is the EMEA Center of Digital Excellence for Banking, which includes private banking, wealth management and retail banking as well as for Asset Management, including asset servicing such as custody, fund administration, transfer agency and management companies. This reflects the important financial services industry activity in Luxembourg and the expertise of the Luxembourg firm.
On top of the standard Deloitte Digital offerings, Deloitte Digital Luxembourg will focus on topics such as digital identity/AML, big data/analytics, robotics process automation/robo advisory and Blockchain.

Deloitte Digital Series

As a first step, Deloitte Luxembourg is organizing a series of conferences—the Deloitte Digital Series— on digital and FinTech related topics. The first event is dedicated to digital identity and will take place on 22 March with Rob Galaski, Partner at Monitor Deloitte in Canada and author of the World Economic Forum report The Future of Financial Services, as keynote speaker.