Robotic Process Automation (RPA) is a particularly valuable approach for anyone taking their first steps towards implementing a digital transformation strategy. It consists of using software - or robots - to carry out tasks previously carried out by humans, and does so more quickly and without discontinuity or errors. Delivered as a service, RPA lives up to its promise of generating results that meet expectations without having to shoulder the burden of governance, risk management, compliance and security constraints.

An end-to-end RPA service

Telindus and KPMG's common goal is to help organizations make a success of the first phase of their digital transformation by empowering them to quickly and efficiently automate their business processes. Within this framework, Telindus provides RPA "as-a-service", i.e. as a complete service that covers infrastructure requirements, configuration, development with the required skills and the underlying technologies needed to execute all from Telindus' data centres. The automated tasks performed by the new digital workforce are implemented at the customer's premises i.e. the robot. KPMG brings its proven skills in strategic consulting to companies on digitalization-related topics and its strong experience in the deployment and implementation of robotic solutions within reach of numerous clients in Luxembourg.

Julien Baudouin, Senior Manager at KPMG Luxembourg, in charge of digital transformation topics explains:

“RPA is often seen as the first step in the intelligent automation of companies. However, we have observed that moving from a few processes in production to a highly automated company can be complicated. Apart from the governance aspects, it is essential to be able to roll out this technology quickly. RPA-As-a-Service generally allows companies to avoid the issues associated with both individual licensing costs and optimization of the allocation of bots, and rather pay for the service based on their real needs.”

This first step towards digitalization allows for significant cost reductions, while raising the level of satisfaction of employees who can focus on exception management and, above all, devote themselves to activities with higher added value. RPA makes it possible to ensure the integrated interoperability of heterogeneous systems (web platforms, file servers, databases, etc.), to extract, compare, manipulate and process all types of technical and financial data, or to complete and send documents automatically.

Virtuous dynamics

The RPA-as-a-Service solution proposed by Telindus has the potential to set in motion a virtuous dynamic of gradual business process automation.

Benoît Delobbe, Head of Business Consulting at Telindus explains the benefits:

"RPA projects often have an accelerating effect and open up many other opportunities. They force customers to take a good look at other processes in order to further optimize efficiencies, cost reductions and to adopt a truly strategic approach to digital transformation. Many business processes can benefit from digitalization and avoid the need for time-consuming but essential patches, adjustments and updates."

3 service models

The Telindus RPA service offer is available in three models. Companies of all sizes can choose the model that fits their specific needs.

• Model 1: Allows the solution to be deployed on site, within the company's infrastructure. With the help of KPMG, Telindus carries out the preliminary consultation, supplies and installs the necessary software licenses, takes charge of the development and integration and, finally, trains the users.
• Model 2: Hosted in Telindus data centers, it applies to companies whose infrastructures are managed and operated in the Telindus cloud, with the addition of business process automation.
• Model 3: RPA-as-a-service solution. This is a hybrid model where the core of the solution runs in the Telindu’s data centers while the robot is deployed in the company’s infrastructure. Telindus provides consultancy services, installs, configures and develops the robot, and opens and secures the network so that the robot can communicate with the data center. With this model, the customer can enjoy uninterrupted management, security and monitoring services without, 24/7.

Philippe Bonbled, Business Consultant at Telindus further explains:

"Telindus thus enables companies that do not have sufficient critical mass to access a turnkey RPA solution that is easy to implement, agile and flexible, enabling them to solve a particular problem and free up time for their teams to devote to higher value-added activities.

Preparing for tomorrow today

The impact that an EPR solution can have on a company's operations and competitive positioning is significant in many ways, from economic value, to benefits in skills and talent management, improvements in quality and control, or agility gains that impact the organization as a whole.

According to Gartner, EPR solutions are playing an increasingly critical role in the digital transformation of companies and the dematerialization of business processes. The firm estimates that the EPR market is expected to grow by 19.5% in 2021, compared to 2020, to reach $2 billion. And despite economic pressures from the COVID-19 pandemic, market growth is expected to remain in double digits at least until 2024[1].

As companies increase the level of automation in their operations, they will continue to improve their experience in this area and new applications for RPA will emerge. This will enable them to make lasting changes and maintain their competitive advantage. In other words, RPA can help companies prepare today to meet the challenges of tomorrow.

[1] Forecast Analysis: Robotic Process Automation Worldwide, Gartner, September 2020