« We were immediately delighted by this initiative not only because it contributes to support the local economy but also because it contributes to the development and promotion of innovation within companies and of operational excellence. », explains Luc Verbeken, CEO ING Luxembourg.

Operational excellence is one of the pillars of ING strategy; these pillars are Customer Centricity, Top Employer and Operational Excellence. Client satisfaction is indeed coupled with operational excellence: we will be able to hold our promises to our clients only if our processes are efficient. That is the reason why we regularly carry out a critical assessment of these in order to adapt them radically when needed. ‘First time right’ must be, more than ever, our motto.

And this fits perfectly well with the Learning Factory ambition!