The report notes: “Crisis management has evolved rapidly over the past two decades, mostly in reaction to events in financial services. Consulting firms have had to develop in-house capabilities and tools to help address client crises that can easily engulf their entire organization, regardless of where they start.” This research examines how consulting firms are able to help financial services clients when something has gone wrong, when the senior leaders of banks, insurance companies, investment banks and asset managers find themselves eye-to- eye with their worst-case scenarios. The Kennedy report defines financial services as “services concerned with the allocation, management and investment of resources with particular emphasis on time (term), liquidity and risk.”

“Deloitte helps clients deal with the unexpected,” said Laurent Berliner, EMEA Enterprise Risk Services Leader. “Deloitte helps them prepare for, be able to respond to and ultimately emerge much stronger in the face of adversity. It is this concept that we call the unforeseen advantage and it’s the reason Deloitte built the Center for Crisis Management.”